Shipping policy
At Stagnant Store, we aim to process and deliver every order safely and efficiently. Please review the following shipping terms before placing your order.
1. Order Processing
Orders are processed after successful payment and order confirmation. Processing times may vary depending on product availability and order volume.
2. Shipping Time
Delivery times depend on your location and the shipping method available for your order. Estimated delivery dates are provided for guidance and may be affected by courier delays, weather conditions, holidays, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Any applicable delivery fees are the responsibility of the customer unless otherwise stated.
4. Delivery Address
Customers are responsible for providing a complete and accurate shipping address and contact information. Stagnant Store is not responsible for delays or failed deliveries caused by incorrect or incomplete information.
5. Order Tracking
Where tracking is available, tracking details will be provided to the customer once the order has been dispatched. Customers can use the tracking information to monitor their shipment.
6. Delayed or Lost Orders
While we work with reliable delivery partners, Stagnant Store cannot guarantee delivery times. If an order is delayed, lost, or damaged during transit, please contact us so we can assist in resolving the issue with the delivery partner.
7. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and product. This will help us investigate the issue and determine the appropriate resolution.
8. Incorrect or Undeliverable Address
If an order is returned because of an incorrect address, unavailable recipient, or failure to accept delivery, additional shipping charges may apply for re-delivery.
9. International Shipping
If international shipping is available, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.
10. Changes to Shipping Policy
Stagnant Store reserves the right to update this Shipping Policy at any time. Any changes will be published on this website.
11. Contact Us
For questions regarding your shipment or delivery, please contact Stagnant Store through the contact details provided on our website.
Thank you for shopping with Stagnant Store.