Orders are usually dispatched within a few business days. Delivery time depends on your location.

Once your order is shipped, you'll receive the tracking ID on the phone number you gave when placing the order.

Orders can only be cancelled before they are dispatched. Once shipped, cancellation may no longer be possible.

Eligible items can be returned or exchanged according to our return policy. Please check the policy before placing your order.

Pre-orders let you secure an item before it arrives in stock. Your order will be delivered within 2 months or less, depending on when the product arrives. Pre-orders cannot be cancelled once placed.

Message us on Instagram or use the contact page. We'll get back to you as soon as we can.

By visiting, browsing or placing an order on Stagnant Store ("we", "us", "our"), you agree to these terms and conditions, our Privacy Policy, Shipping Policy and Refund Policy. If you do not agree, please do not use the website.

Placing an order is an offer to buy. Your order is confirmed only once we send you an order confirmation. We may decline or cancel any order, including for reasons such as stock errors, suspected fraud, or incomplete information, and will refund any payment made for it.

Pre-orders may take 2 months or less to arrive.
Weekly updates will be provided throughout the process.
Midway cancellations or refunds are NOT applicable.
Refunds/replacements are applicable only if:
      Your order arrives damaged
      Your order is lost in transit
Video proof is mandatory for damage/loss claims.Once the claim is verified, a refund or replacement will be initiated immediately.
By placing a pre-order, you acknowledge and agree to the above terms.

Orders are usually dispatched within a few business days. Delivery time depends on your location and the courier service. Once your order is shipped, the tracking ID is sent to the phone number you provided. Please make sure your address and phone number are correct, as we are not responsible for delays or failed deliveries caused by incorrect or incomplete details.

Risk of loss and damage passes to you once the order is delivered to the address provided.

Orders can only be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible. To request a cancellation, contact us as soon as possible with your order number.

Eligible items can be returned or exchanged according to our Refund Policy. To qualify, items should be unused, unwashed and in their original condition and packaging with all tags attached, unless they arrived damaged, defective or incorrect. Some items may not be eligible for return or exchange; this will be stated on the product page or in the Refund Policy.

If you receive a damaged, defective or incorrect item, contact us with your order number and clear photos within the period stated in our Refund Policy. Approved refunds are returned to the original payment method, and the time taken depends on your bank or payment provider.

Discount codes and offers are valid only for the period and conditions stated, cannot be exchanged for cash, and may not be combined with other offers unless specified. We may withdraw an offer at any time, and may cancel orders that misuse a promotion.

Shipping charges vary depending on the region and destination.

Once an order has been dispatched, delivery is handled by the shipping carrier. While we will assist with tracking and support whenever possible, we cannot guarantee responsibility for delays, losses, or damages caused during transit.

We collect and use your personal information, such as your name, address, phone number and email, only to process orders, provide support and improve your experience, as described in our Privacy Policy. By using the website, you consent to this use.

We may update these terms from time to time. The updated version will be posted on this website with a new "last updated" date, and applies to orders placed after the change.

For any question about these terms or your order, contact us through the links at the bottom of this page, including our Instagram and contact page.